You may be surprised at the answer.
 Sometimes
it’s the simple things we overlook when dealing with customers.
The HDGLearning Customer Service Training Program will give your
services and sales personnel a new outlook. And, it will give you
a better looking bottom line.
 The
RAC Certified program has been optimized as a Total Immersion training
class by Harvard Developmental. This means less time away from the
office and more intense training for your employees.
Here’s
how it works...
Attendees receive a packet containing a pre-course assignment and
information prepping them for the full day. The day begins at 8:00am
and ends at 6:00 pm with a working lunch included. Total Immersion
Program means just that, our instructor’s are trained to bring
out the best in your employees in the shortest period of time.
Who
should attend...
- Customer
Service representatives
- Call Center
representatives
- Sales Managers
and Outside Sales staff
- Technical
& In-house Sales staff
- Executives
at the CEO, COO and upper management levels
- Any one interested
in improved profits through improved service.
Customer
Service Training Agenda
Pre-course
Work completed prior to training day. This will be sent to attendees
one week prior to the class. You will be required to complete this
prior to class.
7:30 Registration
- Continental Breakfast
8:00 Introduction
8:30 Beyond
Customer Service
- What Does
a Customer Really Want?
- What Does Customer Service Really Mean?
- Your Role in the Company’s Success
- Understanding Human Behavior
- Feeling Good About Yourself
10:30 The
Power of Goal Setting
- Why Set
Goals?
- The Benefits
- Be Persistent
- The Art of Satisfying the Customer
- Be a Team Player
- Cultivating Customer Loyalty
12:15 Lunch
Break - View a timely video
1:00 Communications
- Be an Effective
Communicator
- The Art of Listening
- Going the Extra Mile
- Improving Your Telephone Skills
- Handling Complaints & Mastering Difficult Situations
3:30 Customer
Service: The Competitive Advantage
- Developing
a Positive Self-Image
- Developing a Positive Company Image
- Estimating Your Quality of Service
- Becoming an Excellent Service Provider
- Customer Service is for Everyone
5:30 Conclusion
and Q & A Period
- Information
on Continuing the Online Portion
- Have Your Questions Answered
The Course will
end approximately at 6:00 pm, but we will work closely with you
to answer questions about your particular situation.
What’s
included...
The
HDG Learning Customer Service course includes a complete workbook
and audio program (choice of CD or cassette) that will be yours
to refer to in the future.
We also include a continental breakfast, coffee and beverages and
a hot lunch to enjoy, but you will be working during it.
Online Follow Up and Support
After the course you will have 30 days free Online support to help
you implement the action plans developed during the course.
Price Information
HDG Learning is dedicated to providing the best training and lowest
cost possible. The following Special pricing is offered:
|
No.
Attendees
|
Reg.
Price
|
Introductory
Price
|
|
1-2
persons
|
$399
|
$349
|
|
3
persons / 4th Free
|
$399
|
$349
|
Click
Here to Register
Online
follow up and support...
HDG Learning’s unique approach to training includes both pre-course
work and post-course follow up. The post course follow up is completed
on the Internet by a password-protected area that presents attendees
with the final course exam, which must be completed within a set
period of time. Completion of the online portion qualifies them
for the Customer Service Professional Certificate. All attendees
that complete the course receive a Certificate of Completion.
About
the Instructors...
HDG’s instructors offer attendees the benefit of real-world
experience and successes in their field of expertise. Each will
bring result-driven techniques to the course your are attending.
Chesterfield,
Michigan Schedule
Wednesday, February 11, 2004 Sold Out
Wednesday, February 18, 2004
Wednesday, March
10, 2004
Wednesday, March 31, 2004
How
to Register
You may Register Online - Click
Here
Or call toll free at 1-877-624-7495
Email: enroll@HDGLearning.com
|
